The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Privacy Policy
Effective Date: 12/29/2024
At Falling Branch Studio (FBS), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, Etsy store, or social media pages.
Information We Collect
We may collect the following information:
Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase or sign up for updates.
Non-Personal Information: Browser type, device information, and website usage data to improve your experience.
How We Use Your Information
We use your information to:
Process and ship orders
Communicate with you about your order or respond to inquiries
Send promotional emails (with your consent)
Improve our website and services
How We Protect Your Information
We take appropriate measures to secure your personal information and protect it from unauthorized access, alteration, disclosure, or destruction.
Sharing Your Information
We respect your privacy and will not sell or rent your personal information to third parties. We may share your information with trusted service providers (e.g., payment processors or shipping companies) as necessary to fulfill your orders.
Cookies
Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features of the site may not work properly.
Your Rights
You have the right to:
Access, update, or delete your personal information
Opt-out of receiving promotional emails
Contact us with any privacy-related concerns
Contact Us
If you have any questions about this Privacy Policy or your personal information, please reach out to us:
Email: fallingbranchstudio@gmail.com
Phone: 410-934-7511
Thank you for trusting us with your personal information. We’re committed to protecting your privacy and creating a safe shopping experience.